Sign-up Guide Your sign-up process starts with entering your email on our home landing page:1st Step - Enter Your EmailEnter your email address and click on "Try it for Free" button.2nd Step - Account DetailsYou ca... 0 upvotes 1 downvote visibility 687 views Getting Started Guide If you haven't yet created an Helpviser account, please checkout this article for account sign-up instructions:Sign-up GuideIf you have newly created a Helpviser account, first you'll need to config... 3 upvotes 0 downvotes visibility 810 views Managing Your Tickets TICKET LISTING You can access all the ticket related pages from the admin menu. There are basically 4 main links under the Tickets menu.Assigned to me: This page lists only the tickets assigned to you... 0 upvotes 0 downvotes visibility 540 views Creating Subjects for Tickets If you want the new subject to be visible only in tickets, select only "Tickets" in the "CONNECTION" field. 1 upvote 0 downvotes visibility 760 views Creating Subjects for Knowledge Base If you want the new subject to be visible only in articles, select only "Articles" in the "CONNECTION" field. 0 upvotes 1 downvote visibility 507 views Creating Subjects for Community Portal If you want the new subject to be visible only in tickets, select only "Tickets" in the "CONNECTION" field. 0 upvotes 0 downvotes visibility 553 views Managing Products You can list all of your Envato products in the "Products" page. In order to access this page, please click on "Products" from the admin menu.In order to edit the products' details on your Helpviser ... 0 upvotes 0 downvotes visibility 504 views Customer Details The customer profile consists of 6 parts:Customer Info Summary: Provides information about the customerCustomer Purchases: Shows the licenses for purchases of the customer for each product with suppor... 0 upvotes 0 downvotes visibility 509 views Customer Groups You can add specific customer groups to differentiate or segment your customers. As this feature is not necessary to use, it may come handy in several situations. 0 upvotes 0 downvotes visibility 495 views Customer Permissions Guide You can access the page for changing customer permissions by clicking on the "Permissions" link under "ADMIN -> Customers" in the side menu.Customers in Helpviser are divided into four groups accor... 0 upvotes 0 downvotes visibility 527 views Agent Permissions Guide You can access the page for changing agent permissions by clicking on the "Permissions" link under "ADMIN -> Agents" in the side menu.To explain agent permissions, we should explain "Departments" f... 1 upvote 0 downvotes visibility 494 views Sales Report Guide The Envato Sales Report page consists of 3 main parts: Sales Summary: Shows the sales of today, last 7 days and last 30 days, comparing it with yesterday, previous 7 days and previous 30 days.Sales Ch... 1 upvote 0 downvotes visibility 511 views Envato Statements In this page, you can access and filter the statements from your Envato account in detail. The link to this page is Statements menu item under the Envato Insights in the side menu.Display all the deta... 0 upvotes 0 downvotes visibility 1308 views General Insights Guide This page is for comparing multiple data on the same table. The link to this page is in the side menu.You can compare the Envato insights data with other details such as number of tickets, Google Anal... 0 upvotes 0 downvotes visibility 550 views Branding Settings Guide You can edit the appearance of your Helpviser account from this page. In order to access this page, click the settings from the right top menu.On this page, you can change the title of your site, add ... 0 upvotes 0 downvotes visibility 432 views Homepage Settings Guide The Homepage Settings consists of 7 parts:Welcome Text: This is the text in the hero section of your homepage:Search Bar: You can enable or disable the search bar in the hero section of your homepage.... 0 upvotes 0 downvotes visibility 469 views How to Track Helpviser traffic with Google Analytics You can track the traffic of your public pages on Helpviser via Google Analytics. Follow the steps below to add a tracking code under all Helpviser public pages.Firstly, create a new property on https... 0 upvotes 0 downvotes visibility 599 views How to Integrate your Website / Product Page Google Analytics Data to Helpviser Insights If you integrate your website or product page Google Analytics with Helpviser, you will be able to pull the data to Helpviser and compare this data with other information such as Envato sales or numbe... 0 upvotes 0 downvotes visibility 714 views Guide to Customer Verification with Envato Login In order to provide customer verification using the Envato Login button, you need to do the steps below:1- Go to the "Settings" page, click on the "Envato Integration" tab and copy the "Confirmation U... 1 upvote 0 downvotes visibility 1093 views Mailchimp integration Guide In your signup page, there is a checkbox: "I also want to subscribe to <Your Brand> mailing list".In your "Customers List" page, you are able to filter the Customers who are subscribed to the ma... 1 upvote 0 downvotes visibility 569 views How to Import Ticket & Customer Data from Ticksy In order to import your older tickets from your Ticksy account, copy your API crendetials from Ticksy and paste them to Helpviser Settings. 0 upvotes 0 downvotes visibility 710 views How to Receive Slack Notifications for your Helpviser Account Would you like the receive Slack Notifications when there is a new sale or a new comment on Envato and such?With the great feature of Helpviser, you can receive Slack notifications when a new event ha... 1 upvote 1 downvote visibility 682 views