close Notifications

Knowledge Base

Getting Started Guide

If you haven't yet created an Helpviser account, please checkout this article for account sign-up instructions:Sign-up GuideIf you have newly created a Helpviser account, first you'll need to config...

1 upvote 0 downvotes visibility 107 views

Managing Your Tickets

TICKET LISTING You can access all the ticket related pages from the admin menu. There are basically 4 main links under the Tickets menu.Assigned to me: This page lists only the tickets assigned to you...

0 upvotes 0 downvotes visibility 63 views

Creating Subjects for Tickets

If you want the new subject to be visible only in tickets, select only "Tickets" in the "CONNECTION" field.

1 upvote 0 downvotes visibility 76 views

Guide to Customer Verification with Envato Login

In order to provide customer verification using the Envato Login button, you need to do the steps below:1- Go to the "Settings" page, click on the "Envato Integration" tab and copy the "Confirmation U...

1 upvote 0 downvotes visibility 95 views

How to Import Ticket & Customer Data from Ticksy

In order to import your older tickets from your Ticksy account, copy your API crendetials from Ticksy and paste them to Helpviser Settings.

0 upvotes 0 downvotes visibility 64 views

Enter Video URL (Youtube or Vimeo)