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Knowledge Base

Sign-up Guide

Your sign-up process starts with entering your email on our home landing page:1st Step - Enter Your EmailEnter your email address and click on "Try it for Free" button.2nd Step - Account DetailsYou ca...

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Getting Started Guide

If you haven't yet created an Helpviser account, please checkout this article for account sign-up instructions:Sign-up GuideIf you have newly created a Helpviser account, first you'll need to config...

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Customer Permissions Guide

You can access the page for changing customer permissions by clicking on the "Permissions" link under "ADMIN -> Customers" in the side menu.Customers in Helpviser are divided into four groups accor...

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Envato Statements

In this page, you can access and filter the statements from your Envato account in detail. The link to this page is Statements menu item under the Envato Insights in the side menu.Display all the deta...

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General Insights Guide

This page is for comparing multiple data on the same table. The link to this page is in the side menu.You can compare the Envato insights data with other details such as number of tickets, Google Anal...

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How to Track Helpviser traffic with Google Analytics

You can track the traffic of your public pages on Helpviser via Google Analytics. Follow the steps below to add a tracking code under all Helpviser public pages.Firstly, create a new property on https...

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How to Integrate your Website / Product Page Google Analytics Data to Helpviser Insights

If you integrate your website or product page Google Analytics with Helpviser, you will be able to pull the data to Helpviser and compare this data with other information such as Envato sales or numbe...

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Guide to Customer Verification with Envato Login

In order to provide customer verification using the Envato Login button, you need to do the steps below:1- Go to the "Settings" page, click on the "Envato Integration" tab and copy the "Confirmation U...

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Mailchimp integration Guide

In your signup page, there is a checkbox: "I also want to subscribe to <Your Brand> mailing list".In your "Customers List" page, you are able to filter the Customers who are subscribed to the ma...

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How to Import Ticket & Customer Data from Ticksy

In order to import your older tickets from your Ticksy account, copy your API crendetials from Ticksy and paste them to Helpviser Settings.

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How to Receive Slack Notifications for your Helpviser Account

Would you like the receive Slack Notifications when there is a new sale or a new comment on Envato and such?With the great feature of Helpviser, you can receive Slack notifications when a new event ha...

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